Customer Support Agent

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world.

Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals. Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.

If you feel like you can be a good fit for our team and your profile matches our criteria, we would love to hear from you!

Job Description & Responsibilities:

• Communication with customers through live chat and e-mails.
• Maintain prompt and empathetic attitude towards customers.
• Acknowledge and resolve customers’ issues and queries.
• Keeping up to date with products terms, offers and functions.
• Report and escalate advanced customer queries to the relevant departments.
• Perform first-step investigations on queries and issues.
• 3 shift based role (Monday-Friday).

Experience and qualifications:

• Excellent written and verbal English.
• Strong Communication skills.
• Computer literacy & good typing skills.
• Previous customer support experience will be considered a plus.
• Ability to work in a multi-tasking environment.

What we offer:

• Attractive Remuneration Package.
• Become a part of a Dynamic European company.
• Growth Opportunities within the company.
• Young and friendly team & environment.
• Weekly team lunches.
• Monthly team events.
• Modern offices in prime location in Limassol with easy parking and easy highway access.