VIP Account Manager (German speaking)

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer-based services to numerous businesses in various industries around the world.

Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals. Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.

If you are a motivated individual ready to contribute to our team's success and grow within a fast growing company, we encourage you to apply by submitting your CV along with a cover letter outlining your relevant experience and highlighting your language proficiency in German and English.

We appreciate your interest in joining our team and look forward to reviewing your application!

Job description:

• VIP Client Relations & Retention:

Oversee the sustained communication, satisfaction, and retention of all designated VIP clients, ensuring their needs are met and exceeded.

• Regular VIP Engagement:

Consistently engage with current, prospective, and past VIP clients through phone and email ensuring they remain informed and valued.

• Relationship Management Excellence:

Cultivate and sustain outstanding relationships with our clients high-value clientele, emphasizing personalized attention and service.

• VIP Strategy Development Input:

Contribute insightful recommendations and feedback towards shaping the company's evolving VIP engagement and service strategies.

• VIP Performance Reporting:

Generate comprehensive reports detailing the activities, feedback, and preferences of VIP clients, providing actionable insights for operational levels.

• Revenue Enhancement Initiatives:

Scrutinize the activities of high-value clients, pinpointing opportunities to augment revenue generation and enhance their experience

• VIP Campaign Management:

Collaboratively plan and execute tailored VIP campaigns with the marketing team, ensuring alignment with client needs and company objectives.

• VIP Platform Evolution:

Work closely with the development and management teams to refine and expand our existing VIP platform and CRM system, ensuring it remains cutting-edge and client-centric.

Qualifications and Experience:

• A minimum of 1 year of proven experience in a similar client management role.
• Proficiency in both written and verbal German and English, with excellent language skills.
• Strong communication abilities, enabling effective interaction and collaboration.
• Solid computer literacy and adept typing skills.
• Ability to perform effectively within a multitasking work environment.

What We Offer:

• An attractive and competitive remuneration package, reflecting your skills and contributions.
• The opportunity to be a part of a dynamic and forward-thinking European company, contributing to its ongoing success.
• Clear pathways for professional growth and advancement within the company.
• A vibrant and welcoming team environment, where your skills and ideas are valued.
• Engaging weekly team lunches and exciting monthly team events.
• Access to a gym membership, promoting a healthy work-life balance.
• Modern and conveniently located offices in prime Limassol, offering easy parking and highway access.

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